bal99 Terms and Conditions

1 General Provisions and Definitions

The key terms used in these Terms are defined as follows:

• "Platform" — refers to the bal99 website, mobile version and all associated services.
• "User" or "Player" — any person who accesses services through a registered account on bal99.
• "Service" — cricket betting, live casino, slot games, card games and all other gaming activities.
• "Account Balance" — the total funds available in a user's account, including any bonuses credited or winnings earned.
• "Bonus" — any type of promotional benefit offered by bal99, including welcome bonuses, cashback or other offers.

bal99 reserves the right to change or amend these Terms from time to time. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

2 Eligibility and Registration Terms

2.1 Age Requirement

Users must be 21 years of age or older to access bal99 services. Access to this platform by minors is strictly prohibited. bal99 may request valid identification for age verification at any time.

2.2 Registration Information

Users must provide accurate, complete and up-to-date information when opening an account. The following information may be required:

• Full name (as per national identity card)
• Date of birth
• Active mobile number (Bangladeshi)
• Valid email address
• Payment method details (bKash, Nagad, Rocket or bank account)

2.3 One Account Policy

Only one account is permitted per individual, household, mobile number, IP address and payment method. Attempts to create multiple accounts will result in bonus forfeiture and account closure.

3 Account Management and Security

3.1 Account Responsibility

Users are fully responsible for keeping their login credentials (user ID and password) confidential. Any unauthorized access to the account must be reported to the bal99 support team immediately.

3.2 KYC Verification

bal99 follows a Know Your Customer (KYC) process to ensure safe and transparent transactions. The following documents may need to be submitted upon withdrawal requests or when certain limits are exceeded:

• Scanned copy of National Identity Card (NID) or passport
• Recent selfie or photo ID
• Proof of ownership of mobile banking account

bal99 reserves the right to hold withdrawal processing until KYC verification is completed.

3.3 Account Transfer Prohibited

Selling, transferring or sharing an account with any third party is strictly prohibited. An account may only be used by the registered individual.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

The following conditions apply when depositing funds into bal99:

• Minimum deposit amount is ৳500 (same for all methods)
• Approved payment methods: bKash, Nagad, Rocket and bank transfer
• Funds deposited into the account must be the user's own and come from a legitimate source
• Payments via third-party funds or credit cards are not permitted

4.2 Withdrawal Terms

The following rules must be followed during the withdrawal process:

• Minimum withdrawal amount is ৳800
• Withdrawals are generally processed within 15 minutes to 2 hours
• Withdrawals can only be made to the same payment method used for the deposit
• Large withdrawals may be delayed if KYC verification has not been completed
• The required wagering conditions must be met before withdrawing from a bonus balance

4.3 Currency and Conversion

bal99 processes all transactions in Bangladeshi Taka (BDT / ৳). For transactions in other currencies, the prevailing exchange rate will apply and the user may need to bear the associated conversion fee.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New users have the opportunity to receive a 120% bonus on their first deposit up to a maximum of ৳5,000. After accepting this bonus, the following conditions apply:

• A wagering of 20 times the total bonus amount must be completed before the bonus can be withdrawn
• No more than 5% of the total balance may be placed on each bet/spin (during wagering)
• The bonus can only be used for gaming; it cannot be withdrawn directly
• The welcome bonus can only be received once per account

5.2 VIP Cashback

The bal99 VIP program has four tiers. The weekly cashback rate for each tier is as follows:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

VIP tier changes are determined based on a player's overall activity and loyalty. Cashback is added to the balance on a set day each week.

5.3 Bonus Misuse Policy

If bal99 determines that a user is misusing the bonus system or gaining an unfair advantage, bal99 reserves the right to cancel the relevant bonus and, if necessary, suspend the account.

6 Gaming Rules

6.1 Fair Play Policy

bal99 uses software from recognized technology providers and game developers to ensure fair gaming. The outcome of all games is determined by a completely random and unbiased process.

6.2 Betting Limits

Minimum and maximum betting limits apply to each game or betting market. These limits are stated on the game page and are subject to change. Users cannot place bets beyond the set limits.

6.3 Bet Cancellation and Recalculation

Bets may be cancelled or recalculated in the following circumstances:

• Due to a technical issue or system error
• If a cricket match or event is not completed or is suspended
• In the case of incorrect odds being provided
• If the game provider declares the result void

In all such cases, the original bet amount will be returned to the user's account.

6.4 Technical Error Policy

In the event of a technical error or internet disconnection during a gaming session, bal99 will make a decision based on the last confirmed game state. bal99's decision will be considered final.

7 Prohibited Activities

Any of the following activities are strictly prohibited and may result in immediate account closure and balance forfeiture:

• Using the platform for money laundering or illegal financial activities
• Betting through automated bots, software or artificial intelligence
• Creating multiple accounts to take advantage of bonuses
• Attempting to access another user's account or hacking
• Providing false or fraudulent information
• Attempting to exploit system vulnerabilities to gain an unfair advantage
• Threatening, harassing or behaving inappropriately toward other users
• Depositing or withdrawing funds using a third-party payment account

8 Personal Data and Privacy

bal99 gives the highest priority to protecting users' personal information. The platform uses SSL encryption technology to keep all data secure.

Details on the collection, storage and use of user data are available on our Privacy Policy page. bal99 uses personal information for the following purposes:

• Account verification and management
• Transaction processing and security assurance
• Providing promotional offers and customer service
• Meeting legal and regulatory obligations
• Fraud Prevention and Security

bal99 will not sell personal information to third parties without the user's prior consent, however information may be provided to authorities when legally required.

9 Responsible Gaming

bal99 takes responsible gaming very seriously. We believe gaming is a form of entertainment — it is not a solution to financial problems.

9.1 Self-Control Tools

Users can set the following limits from their account:

• Daily, weekly or monthly deposit limits
• Daily loss limit
• Self-exclusion or temporary account suspension for a set period
• Activating a cooling-off period

9.2 Signs of Problem Gambling

If you experience any of the following signs, seek help immediately:

• Compulsive betting to chase losses
• Problems in family or work life due to gaming
• Feeling anxious when unable to spend beyond set limits
• Inability to stop gaming

For more information on responsible gaming, visit our Responsible Gaming page.

10 Limitation of Liability

To the maximum extent permitted under applicable law, bal99 will not be liable for the following:

• Service interruptions caused by internet or network issues
• Temporary errors in third-party game software
• Issues caused by the user's own device or network
• Losses resulting from the user's account information being disclosed to third parties
• Force majeure events such as natural disasters, cyber attacks

bal99 always strives to provide safe and reliable service. A 24/7 support team is ready to resolve any issues quickly.

11 Service Suspension and Account Closure

11.1 bal99's Rights

In the following circumstances, bal99 may temporarily or permanently close an account without prior notice:

• Evidence or suspicion of a breach of these terms
• Evidence of fraud or bonus abuse
• Providing false information during KYC verification
• In cases of money laundering or suspicious transactions
• Upon instruction from a court or law enforcement agency

11.2 User Request for Account Closure

Any user may request to close their account at any time. To do so, they must contact the support team via live chat or email. Any existing valid balance may be withdrawn before the account is closed (after bonus wagering requirements are met).

12 Dispute Resolution

Any dispute between bal99 and a user will be resolved through the following process:

12.1 Initial Complaint

The user must first contact the support team via live chat or email. The support team will provide an initial response within 48 hours of receiving the complaint.

12.2 Formal Dispute

If the matter is not resolved through the support team, it will be escalated to bal99's senior management. After the investigation is complete, the final decision will be communicated by email.

12.3 Principle of Finality

bal99's decisions regarding game outcomes, bet settlement, and KYC verification will be considered final, however reconsideration may be given in cases of clear technical error.

13 Changes and Updates to Terms

bal99 reserves the right to change, amend, or update these terms at any time. In the event of changes:

• The "Last Updated" date at the top of this page will be changed
• Users may be notified of significant changes via email or a notice on the platform
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms

Users are advised to visit this page regularly to stay informed about updates to the terms.

14 Contact and Support

If you have any questions, comments, or complaints about these terms, please contact us through the following:

• Live Chat: 24/7 support in Bengali is available through the platform
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day, in Bangladesh Standard Time (BST, UTC+6).