bal99's Privacy Policy

01Introduction

bal99 is a trusted online gaming platform for players in Bangladesh. We believe that protecting our users' privacy is one of our most important responsibilities. This Privacy Policy ("Policy") describes in detail how the bal99 platform ("we", "our", or "bal99") collects, uses, stores, and protects the personal information of users ("you" or "user").

By registering with bal99 or using our services, you are considered to have agreed to the terms of this Privacy Policy. Our goal is to build our relationship with you on a foundation of honesty and transparency. We follow industry-standard best practices and technologies to protect your information.

This Policy applies only to the bal99 website and related services. We accept no responsibility for third-party websites or services. Please read this Policy carefully. If you have any questions, contact us.

02Information Collection

bal99 may collect the following types of information:

2.1 Information You Provide Directly

When you create an account, log in, or use our services on bal99, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for identity verification)
• Payment-related information such as bKash, Nagad, Rocket, or bank account details
• Communications submitted via support tickets or live chat

2.2 Information Collected Automatically

When you use our platform, the following information may be recorded automatically:

• IP address and device type
• Browser type, version, and operating system
• Date, time, and duration of site visits
• Pages visited and navigation patterns
• Gaming activity, betting history, and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and legal compliance, we may also receive information from trusted third-party sources. Applicable laws and regulations are fully followed in these cases.

03Use of Information

bal99 uses the information collected for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Personalizing the gaming experience

3.2 Security and Legal Compliance

• Completing the identity verification (KYC — Know Your Customer) process
• Complying with anti-money laundering (AML) policies
• Detecting and preventing fraud, misuse, and deceptive activity
• Monitoring unusual activity to ensure responsible gaming

3.3 Communication and Support

• Sending transaction notifications and confirmations
• Providing 24/7 live chat support
• Informing you about relevant promotions and offers (with your consent)
• Notifying you about platform changes or policy updates

3.4 Improvement and Analysis

We analyze user behavior to improve the quality of the platform and resolve technical issues. This analysis is always conducted in aggregate, keeping individual identities anonymous.

04Information Storage and Security

bal99 takes industry-standard technical and organizational measures to keep your personal information secure. Our security practices include:

• SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Access Control: Only authorized personnel can access the information they need.
• Data Encryption: Sensitive data stored on our systems is kept in encrypted form.
• Security Audits: Regular internal and external security reviews are conducted.
• Firewall Protection: Advanced network security measures are in place.
• Two-Factor Authentication: An additional layer of security is applied to account access.

4.1 Data Retention Period

We retain your information only for as long as necessary — generally for the duration that your account is active and, after that, for the period required to meet legal obligations. Financial transaction records are kept for the period specified under applicable regulations.

If an account is closed or upon request, personal information beyond what is legally required to be retained is securely deleted.

4.2 Response to a Data Breach

In the event of a data breach, we will promptly notify the affected users and relevant authorities as required by law. Our team will immediately take the necessary remedial action.

05Sharing Information with Third Parties

bal99 does not sell, rent, or share your personal information with third parties for marketing purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party organizations that carry out specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, fraud prevention, and technical infrastructure support. These partners receive only the information necessary for their designated tasks and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from law enforcement, or applicable legal obligations. In such cases, we always provide only the minimum information necessary.

5.3 Business Changes

In the event of a business merger, acquisition, or sale of assets, your information may be transferred. In such circumstances, we will notify you in advance and will require the new controlling entity to ensure the same level of protection.

06Cookie Policy

The bal99 platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser or on your device.

6.1 Types and Purposes of Cookies

• Essential Cookies: These are essential for login sessions and security. Without them, the platform cannot function properly.
• Functional Cookies: These remember your preferences, such as language and display settings.
• Analytical Cookies: These help monitor site usage to improve services.
• Security Cookies: These are used to detect fraud and ensure user safety.

6.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some platform features from working correctly, particularly the login and payment processes.

By continuing to use bal99's services, you are considered to have consented to our use of cookies.

07Your Rights

Regarding your personal information on bal99, you have the following rights:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide details of that information within a specified timeframe.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected. We will make the necessary corrections as soon as possible.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, we may be obliged to retain some information due to legal obligations and legitimate business requirements.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Withdraw from Marketing Communications: You may opt out of receiving promotional emails or messages at any time.
• Right to Data Portability: You have the right to receive your information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, contact us at [email protected] or speak with our support team via 24/7 live chat.

08Protection of Minors

bal99 strictly does not provide our services to anyone under the age of 21. We apply age verification procedures at registration and do not knowingly collect any personal information from minors.

If you believe that a person under the age of 21 is using our services or has provided us with their information, please notify us immediately. We will promptly take steps to delete that information and suspend the associated account.

To learn more about this, please visit our Responsible Gaming page.

09International Data Transfers

Our servers and the infrastructure of our third-party partners may be located in various countries. If data is transferred outside Bangladesh, we ensure that:

• Internationally recognized data protection standards are followed.
• The receiving organization is contractually obligated to provide the same level of protection.
• Third-party partners may only use the data for the specified purpose.
• Applicable laws and regulations are fully observed in all data transfers.

For more information about international data transfers, please contact us directly.

10Changes to the Policy

bal99 may update this Privacy Policy from time to time as needed. These updates may be made in response to legal changes, technological improvements, or changes to our services.

For significant changes, we will notify you in the following ways:

• The date of the change will be updated in the policy.
• For significant changes, a notification will be sent by email or on the platform.
• If you continue to use the service after a change, you will be considered to have agreed to the new policy.

We always display the "Last Updated" date at the top of this page. It is in your interest to review this Policy regularly.

11Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 direct support available in Bengali

Our privacy team tries to respond to all requests promptly. Your privacy is very important to us and we are committed to resolving any concerns you may have.